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KMID : 1020220130130020221
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Journal of Korean Society of Dental Hygiene
2013 Volume.13 No. 2 p.221 ~ p.230
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Associated factors which influence satisfaction of dental implant patients and intention to revisit using structural equation model
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Cho Min-Suk
Yoo Sung-Jin
Yang Dong-Hyun
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Abstract
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Objectives: This study is to confirm the influencing factors on patients satisfaction and intention to revisit the implant service clinic by structural equation model.
Methods: We surveyed 250 implant patients visiting 6 dental clnics(hospitals) in Busan, Changwon, Gimhae city and questionnaire was for four weeks in July 2012, a total 209 patients filled out the questionnaires within July and the complete data were analyzed. we were used structural equation model for analysis to confirm influencing factors on implant patients` satisfaction and intention to revisits.
Results: This study finds that factors influencing on implant patients` satisfaction and intention to revisit are reasonable medical fee, medical skill treatment of dentist, dental hygienist and other support staff, administrative procedure, and there existed between influencing factors and the patient`s treatment satisfaction as well as intention to revisit. In order to satisfy the implant patients, dentist and hygienists should try to provide high quality of treatment and dental services.
Conclusions: The results of this study provide managerially important messages to the managers of dental clinics in order to develope management strategies for new customers.
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KEYWORD
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Implant services, patient satisfaction, revisit, structural equation model
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